Cancellation/Refund Policy

Cancellations

If you are looking to cancel your subscription you can do this through accessing 'Your Account'. If you cancel on the day of, or the day before your billing date, which is the 15th of your monthly billing cycle, you may still be charged. You will still receive the following months box and your subscription will be cancelled after this.

Subscriptions can be cancelled or paused at any point.

If you pause your subscription you can reactive it when it suits you.

Returns

We aim to make your experience as enjoyable as possible and will do what we can to resolve any issues you may have.

Our returns policy lasts 30 days for products bought through the online store (non-subscription). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Octobox and My OT University subscriptions cannot be refunded or returned. Please contact support at hello@myotandme.com if any items arrived damaged within Octobox and we will do what we can to resolve the issue.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@myotandme.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.